Why you need Redwood small business HR services
HR is underrated by small businesses, many of whom think that HR is just for the big boys. It's not. If there are 2 or more people in your business some form of HR is crucial.
Need convincing? Consider these real life scenarios:
- Say you've just done a brilliant marketing campaign, in fact your offer is so good that your customers start calling in just to make sure it's true. But you forgot to tell the person who answers your phones just exactly what the offer is, so they don't have a clue what to say when your customers start calling to verify your offer, or worse, say there is no offer!
- You're in a partnership - all of your profits are split 50/50 with your partner but you feel like you're doing all of the work and your partner isn't pulling his/her weight.
- You've just made a guarantee to your customers that you'll cut your delivery times by half for a whole month but your admin team weren't informed so extra couriers weren't booked which makes it impossible to deliver on your promise.
- You employed your friend's daughter as a favour to clear tables in your coffee bar but she can't carry more than 4 cups and saucers in one go, your customers are getting frustrated because they're having to clear their own tables; in fact they're not even waiting, they're just leaving.
- You get someone in to help out in the office but they're 'useless', it's quicker for you to do it yourself, so you do. While you're sorting the printer out you miss a call from a key customer.
- You've got an employee who's got a real attitude problem. The rest of your team dislike him, but the customers love him. You don't know what to do.
- You've got a star employee who you keep giving all of your sensitive work to. She does it all brilliantly, your clients are happy, but you don't understand why she's started looking for another job.
- One of your sales team has really gone the extra mile to secure a significant contract - promises have been made to the client on your business's behalf to get the deal. There's just no way you can deliver on those promises, not without extra personnel, resources and way too much cost.
- You've got a family business - it's just you, your spouse and your son, and you're about to take someone on who isn't family. You want a contract of employment for your new recruit but none of your family have one and your son has a habit of just turning up when he wants to...
Ring any bells? All of these examples have actually happened, all of them resulted in lost sales, or worse, loss of reputation and all of them could have been avoided with some effective HR knowledge. HR isn't just for big business - small business owners can reap massive rewards through HR.
Quite simply you can have a brilliant product and be the best marketer or salesperson in the land but without the right people, in the right job, doing the right things at the right time in your business, all of your hard work will be for absolutely nothing.
Your people and how you organise and manage them can make all the difference.